{"id":586,"date":"2026-05-13T12:21:14","date_gmt":"2026-05-13T12:21:14","guid":{"rendered":"https:\/\/rumahruh.com\/?page_id=586"},"modified":"2026-05-15T11:53:30","modified_gmt":"2026-05-15T11:53:30","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/rumahruh.com\/index.php\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div  class='flex_column av-av_one_full-4236371e50272b4ec399280bbf76d6bf av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp6sp6t0-7f67f859d52936e8d6ee175b6c2d4171\">\n#top .av-special-heading.av-mp6sp6t0-7f67f859d52936e8d6ee175b6c2d4171{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mp6sp6t0-7f67f859d52936e8d6ee175b6c2d4171 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mp6sp6t0-7f67f859d52936e8d6ee175b6c2d4171 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mp6sp6t0-7f67f859d52936e8d6ee175b6c2d4171 av-special-heading-h3 blockquote modern-quote  avia-builder-el-1  el_before_av_hr  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Terms and Conditions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0d26c67d8d91c8a850950c746ed41804\">\n#top .hr.hr-invisible.av-av_hr-0d26c67d8d91c8a850950c746ed41804{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0d26c67d8d91c8a850950c746ed41804 hr-invisible  avia-builder-el-2  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-mp6uzbwj-869932fbf5f654ae89f6845cad4cfc7b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><b>General<\/b><\/p>\n<p><span style=\"font-weight: 400;\">These Terms &amp; Conditions apply to all inquiries, purchases, services, and agreements made through Rumah R\u016b\u1e25.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By purchasing from Rumah R\u016b\u1e25, the customer agrees to these Terms &amp; Conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rumah R\u016b\u1e25 reserves the right to update or modify these terms at any time.<\/span><\/p>\n<p><b>Legal Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Rumah R\u016b\u1e25<br \/>\n<\/span><span style=\"font-weight: 400;\">Registered in the Netherlands<br \/>\n<\/span><span style=\"font-weight: 400;\">Chamber of Commerce (KvK): 99865475<br \/>\n<\/span><span style=\"font-weight: 400;\">VAT number: NL869165719B01<br \/>\n<\/span><span style=\"font-weight: 400;\">Vestigingsadres: Beeklaan 387, 2562 AZ Den Haag<br \/>\n<\/span><span style=\"font-weight: 400;\">Contact e-mail: info@rumahruh.com<\/span><\/p>\n<p><b>What we offer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Rumah R\u016b\u1e25 curates interior pieces with a story; one-of-a-kind objects that carry the traces of time, the hand of the maker, and the soul of tradition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each piece is personally sourced by us from around the world, guided by heritage, intuition, and a deep appreciation for objects with presence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because of the nature of our collection, every item is unique and may show its own history, character, and signs of age.<\/span><\/p>\n<p><b>Product Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We take care to present each piece as accurately as possible through photography and description.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, customers acknowledge that our collection consists of vintage, antique, and handmade items. As a result, pieces may show natural signs of age, including wear, patina, repairs, scratches, dents, cracks, stains, or other imperfections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These characteristics are not considered defects but part of the authenticity and story of each object.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Colours, textures, and proportions may also vary slightly due to screen settings and the natural nature of the materials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We encourage customers to review all details carefully before purchasing, and we are always happy to provide additional information or imagery upon request.<\/span><\/p>\n<p><b>Product Use &amp; Care<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Many of our pieces are decorative in nature and crafted from natural, aged, or handmade materials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means certain items may require additional care or preparation before practical use. For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pots, vessels, or planters may not be fully waterproof;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">natural materials may respond to moisture, light, or temperature changes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handmade finishes may evolve over time.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Unless explicitly stated otherwise, we do not guarantee watertight or functional suitability for direct water use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend using inner containers, liners, or protective solutions where needed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Responsibility for appropriate use and care lies with the customer.<\/span><\/p>\n<p><b>Availability<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All items are subject to availability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As each piece is unique, an item may become unavailable even if it is still visible on the website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A purchase is only confirmed once full payment has been received and acknowledged by Rumah R\u016b\u1e25.<\/span><\/p>\n<p><b>Ordering Process<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Orders are placed via direct inquiry through the product page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After your request, we will confirm availability and share:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">product pricing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">shipping quotation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment instructions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">estimated delivery information<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Orders are processed once payment has been received in full, unless otherwise agreed in writing.<\/span><\/p>\n<p><b>Pricing &amp; Payment<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All prices are stated in EUR unless otherwise specified.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Shipping costs, customs duties, import taxes, or additional charges are not included unless clearly stated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accepted payment methods are shared during the ordering process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We reserve the right to decline or cancel orders in case of pricing errors, suspected fraud, or unforeseen circumstances.<\/span><\/p>\n<p><b>Shipping &amp; Delivery<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Rumah R\u016b\u1e25 currently ships within European countries only.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Shipping costs are calculated based on size, weight, destination, and delivery requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Delivery times are estimates and may vary due to external factors beyond our control, including carrier delays, customs procedures, or weather conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers are responsible for providing accurate delivery information.<\/span><\/p>\n<p><b>Ownership, Risk &amp; Delivery<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ownership of the item transfers upon full payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, risk of loss or damage remains with Rumah R\u016b\u1e25 until the order has been delivered to the provided delivery address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We carefully package each piece to ensure safe transport and may use insured shipping for fragile or high-value items where appropriate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In cases where an uninsured shipping method is explicitly requested by the customer, Rumah R\u016b\u1e25 cannot be held responsible for loss or damage occurring during transport.<\/span><\/p>\n<p><b>Customer Responsibilities<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customers are expected to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">review all product information carefully before purchase<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">understand the nature of vintage, antique, and handmade pieces<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handle items appropriately after delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">provide accurate shipping and contact details<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Any misuse, improper handling, or alteration after delivery is the responsibility of the customer.<\/span><\/p>\n<p><b>Right of Withdrawal &amp; Returns<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customers within the European Union have the right to return their order within 14 days of receiving it, without providing a reason.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To exercise this right, customers must notify Rumah R\u016b\u1e25 in writing within this period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Items should be returned in the same condition as received, including original packaging where reasonably possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers may be liable for any reduction in value if the item shows signs of use beyond what is necessary to inspect its nature, characteristics, and functioning.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Return shipping costs are borne by the customer, except where the return concerns:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an incorrect item<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a confirmed transport damage claim<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">or another issue for which Rumah R\u016b\u1e25 is responsible<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If an item arrives damaged or incorrect, customers must notify Rumah R\u016b\u1e25 within 48 hours of delivery and provide clear photographs of the item, packaging, and issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right of withdrawal does not apply to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom sourced items<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">personalized orders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">made-to-order pieces<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">items reserved or altered specifically upon request<\/span><\/li>\n<\/ul>\n<p><b>Complaints Procedure<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If something is not as expected, please contact us at info@rumahruh.com as soon as possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please include your order details, photographs (if applicable), and a clear description of the issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We aim to respond within a reasonable timeframe and find a fair and appropriate solution.<\/span><\/p>\n<p><b>Sourcing &amp; Custom Requests<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We offer sourcing services upon request, depending on availability and scope.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each request is handled individually, and timelines or pricing may vary depending on the project.<\/span><\/p>\n<p><b>Collaborations<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We welcome collaborations with interior designers, stylists, creatives, and collectors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each collaboration may be subject to separate agreements depending on scope and project requirements.<\/span><\/p>\n<p><b>Intellectual Property<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All content on the Rumah R\u016b\u1e25 website, including photography, text, branding, styling, logos, and visual identity, remains the intellectual property of Rumah R\u016b\u1e25 unless otherwise stated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Content may not be copied, reproduced, or used without prior written permission.<\/span><\/p>\n<p><b>Limitation of Liability<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Rumah R\u016b\u1e25 is not liable for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">indirect or consequential damages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">natural ageing or changes in materials over time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">misuse, improper care, or restoration after purchase<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delays or damages caused by third-party carriers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Liability is limited to the purchase value of the relevant item.<\/span><\/p>\n<p><b>Legal Validity<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain fully in force.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Failure to enforce any part of these Terms does not constitute a waiver of that right.<\/span><\/p>\n<p><b>Privacy<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We use customer information solely for order processing, communication, and delivery purposes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Personal data is never sold to third parties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information, please refer to our Privacy Policy.<\/span><\/p>\n<p><b>Governing Law<\/b><\/p>\n<p><span style=\"font-weight: 400;\">These Terms are governed by the laws of the Netherlands.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any disputes will be handled by the competent court in the Netherlands.<\/span><\/p>\n<p><b>Acceptance of terms and conditions<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All website users are required to be aware of, and to agree with, all of the above terms and conditions. By placing an order with Rumah R\u016b\u1e25, the consumer is asked to accept our terms and conditions.<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-586","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/comments?post=586"}],"version-history":[{"count":2,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/586\/revisions"}],"predecessor-version":[{"id":686,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/586\/revisions\/686"}],"wp:attachment":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/media?parent=586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}