{"id":591,"date":"2026-05-13T13:49:36","date_gmt":"2026-05-13T13:49:36","guid":{"rendered":"https:\/\/rumahruh.com\/?page_id=591"},"modified":"2026-05-15T12:00:35","modified_gmt":"2026-05-15T12:00:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/rumahruh.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div  class='flex_column av-7jein-ca341827d4c7291295d93ff387f90177 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp43o7i0-aa2557d76a092eab20e2d1c3d8548a78\">\n#top .av-special-heading.av-mp43o7i0-aa2557d76a092eab20e2d1c3d8548a78{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mp43o7i0-aa2557d76a092eab20e2d1c3d8548a78 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mp43o7i0-aa2557d76a092eab20e2d1c3d8548a78 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mp43o7i0-aa2557d76a092eab20e2d1c3d8548a78 av-special-heading-h3 blockquote modern-quote  avia-builder-el-1  el_before_av_hr  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequently Asked Questions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp44b2km-db4987d88d9a741882505d0a0e4d15be\">\n#top .hr.hr-invisible.av-mp44b2km-db4987d88d9a741882505d0a0e4d15be{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-mp44b2km-db4987d88d9a741882505d0a0e4d15be hr-invisible  avia-builder-el-2  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-mp448u87-6fbb5483df5770ca50a5d776a3c16fc6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Purchasing<\/strong><\/p>\n<p>1. How can I purchase an item?<br \/>\nYou can contact us directly through the inquiry section on each product page.<\/p>\n<p data-section-id=\"1093q0a\" data-start=\"475\" data-end=\"513\">2. How does the ordering process work?<br \/>\nAfter your inquiry, we will confirm availability and get back to you with:<\/p>\n<ul data-start=\"589\" data-end=\"631\">\n<li data-section-id=\"16jlv51\" data-start=\"589\" data-end=\"596\">price<\/li>\n<li data-section-id=\"ly3flu\" data-start=\"597\" data-end=\"613\">shipping costs<\/li>\n<li data-section-id=\"dhtuog\" data-start=\"614\" data-end=\"631\">payment details<\/li>\n<\/ul>\n<p>Once payment is confirmed, we will arrange delivery on your preferred date and time (where possible).<\/p>\n<p data-section-id=\"1ly7f8d\" data-start=\"0\" data-end=\"21\">3. Where do you ship?<br \/>\nFor now, we only ship within <em>European countries<\/em>.<\/p>\n<p data-section-id=\"1e942i1\" data-start=\"2023\" data-end=\"2074\">4. Should I be aware of anything before purchasing?<br \/>\nYes. We kindly ask all customers to understand that <em>our collection consists of handmade, vintage, and antique pieces.<\/em> Each item should be appreciated for its uniqueness, history, and natural imperfections. We recommend reviewing all photos and descriptions carefully before placing an order. You can always request additional detail photos of any item.<\/p>\n<p data-section-id=\"1e942i1\" data-start=\"2023\" data-end=\"2074\">5. Is an item always available if it is not marked as \u201csold\u201d?<br \/>\nNot necessarily. Because of the nature of our collection and multiple inquiries, an item may already be reserved or sold depending on the order sequence.<\/p>\n<p data-section-id=\"hhskik\" data-start=\"741\" data-end=\"802\">6. How much is shipping?<br \/>\nShipping costs are calculated based on size, weight, and destination. You will receive a quote before payment.<\/p>\n<p data-section-id=\"hhskik\" data-start=\"741\" data-end=\"802\">\n<p data-section-id=\"hhskik\" data-start=\"741\" data-end=\"802\"><strong>Products<\/strong><\/p>\n<p data-section-id=\"hhskik\" data-start=\"741\" data-end=\"802\">1. Are all your pieces unique?<br \/>\nYes our objects are<em> one-of-a-kind<\/em>. Because of their nature, no two pieces are exactly the same.<\/p>\n<h5 data-section-id=\"ihss94\" data-start=\"1181\" data-end=\"1208\"><\/h5>\n<p data-start=\"803\" data-end=\"956\">2. Are the pieces new, vintage or antique?<br \/>\nOur collection consists of <em>vintage, antique, and handmade pieces<\/em> sourced from around the world.<\/p>\n<p data-start=\"803\" data-end=\"956\">3. What condition are the items in?<br \/>\nOur pieces are mostly vintage or antique, meaning they naturally show signs of age. This may include:<\/p>\n<ul data-start=\"1207\" data-end=\"1307\">\n<li data-section-id=\"14bpqyq\" data-start=\"1207\" data-end=\"1218\">scratches<\/li>\n<li data-section-id=\"1rnrhb4\" data-start=\"1219\" data-end=\"1234\">wear and tear<\/li>\n<li data-section-id=\"h8iomc\" data-start=\"1235\" data-end=\"1253\">stains or patina<\/li>\n<li data-section-id=\"d393vc\" data-start=\"1254\" data-end=\"1281\">cracks, dents, or repairs<\/li>\n<li data-section-id=\"19oue3n\" data-start=\"1282\" data-end=\"1307\">general aging over time<\/li>\n<\/ul>\n<p>Major imperfections are shown in product images, but not every small mark or sign of use can be fully documented.<br \/>\nWe kindly ask you to <em>carefully review the condition and fully understand the nature of vintage and antique items before purchasing<\/em>.<\/p>\n<p>4. Are imperfections considered defects?<br \/>\nNo. Signs of age and wear are part of the character, authenticity, and history of each piece.<\/p>\n<p><strong>Returns<\/strong><\/p>\n<p data-section-id=\"8pxz7v\" data-start=\"91\" data-end=\"116\">1. Do you accept returns?<br \/>\nCustomers within the European Union have the right to return their order within 14 days of receiving it, without providing a reason.<\/p>\n<p data-start=\"615\" data-end=\"698\">To request a return, customers must notify us in writing within this 14-day period.<\/p>\n<p data-start=\"700\" data-end=\"813\">Items must be returned in the same condition as received, including original packaging where reasonably possible.<\/p>\n<p data-start=\"815\" data-end=\"1081\">Because our collection consists of vintage, antique, and handmade pieces, customers are responsible for handling items with care during the return period. Any reduction in value due to use beyond what is necessary to inspect the item may be deducted from the refund.<\/p>\n<p data-start=\"1083\" data-end=\"1281\">Return shipping costs are borne by the customer, except in cases where the return concerns an incorrect item, a confirmed transport damage claim, or another issue for which Rumah R\u016b\u1e25 is responsible.<\/p>\n<p data-start=\"1283\" data-end=\"1460\">If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs of the item, packaging, and issue so we can assist you accordingly.<\/p>\n<p data-start=\"1462\" data-end=\"1624\">The right of withdrawal does not apply to custom sourced items, personalized orders, made-to-order pieces, or items reserved or altered specifically upon request.<\/p>\n<p data-start=\"1462\" data-end=\"1624\">\n<p data-start=\"294\" data-end=\"439\"><strong>Collaborations<\/strong><\/p>\n<p data-start=\"294\" data-end=\"439\">1. Do you work with interior designers or stylists?<br \/>\nYes, we love collaborating with creatives and professionals. Please reach out via our<em> <a href=\"https:\/\/rumahruh.com\/index.php\/collaboration\/\">collaboration page<\/a><\/em>.<\/p>\n<p data-start=\"294\" data-end=\"439\">2. Can I sell my own pieces through Rumah R\u016b\u1e25?<br \/>\nWe are always open to unique proposals. Please reach out via our <em><a href=\"https:\/\/rumahruh.com\/index.php\/collaboration\/\">collaboration page<\/a><\/em>.<\/p>\n<p data-start=\"294\" data-end=\"439\">\n<p data-start=\"1964\" data-end=\"2056\"><strong>Services<\/strong><\/p>\n<p data-section-id=\"1qrnmql\" data-start=\"2204\" data-end=\"2255\">1. Can I request sourcing for a specific piece?<br \/>\nYes, we offer<em><strong> sourcing on request<\/strong><\/em> depending on availability and project scope.<\/p>\n<p data-section-id=\"1qrnmql\" data-start=\"2204\" data-end=\"2255\">2. Do you offer styling or interior services?<br \/>\nThis depends on the project. Please contact us to discuss possibilities.<\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-591","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/comments?post=591"}],"version-history":[{"count":16,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/591\/revisions"}],"predecessor-version":[{"id":687,"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/pages\/591\/revisions\/687"}],"wp:attachment":[{"href":"https:\/\/rumahruh.com\/index.php\/wp-json\/wp\/v2\/media?parent=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}