Privacy Policy

Personal information protection policy

At Rumah Rūḥ, we value your privacy and handle your personal information with care and responsibility. We are committed to protecting your data and ensuring it is used safely and appropriately.

Your personal information is collected and used only for purposes such as processing orders, payment, shipping, and customer support. We do not sell your data and take appropriate measures to protect it against misuse or unauthorized access.

By using our website, you agree to this Privacy Policy.

Collecting personal information

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse on our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website and information about how you interact with our website.

Information you provide to us

When you make a purchase or contact us, we may collect the following information:

  1. Name
  2. Billing and shipping address
  3. Phone number
  4. Email address
  5. Order and transaction history
  6. Any other information you voluntarily provide

Information collected automatically

When you visit or browse our website, we automatically collect certain information about your device and interaction with our site, including:

  1. IP address
  2. Browser type and version
  3. Time zone settings
  4. Pages viewed and products visited
  5. Referring websites or search terms
  6. How you interact with our website

We collect this information using the following technologies:

  1. Cookies: small data files stored on your device that may include an anonymous identifier
  2. Log files: records of actions on the website, including IP address, browser type, internet service provider, referring/exit pages, and timestamps
  3. Web beacons, tags, and pixels: electronic tools used to understand browsing behavior and website performance

Cookies do not directly identify you as an individual.

How we use your personal information

We use the information we collect for the following purposes:

  1. To process and fulfill orders placed through our website
  2. To process payments and issue confirmations or invoices
  3. To arrange shipping and delivery
  4. To communicate with you regarding orders, inquiries, or support requests
  5. To screen orders for potential risk or fraud
  6. To provide you with updates, promotions, or marketing communications (where permitted and in line with your preferences)

Sharing and security of personal information

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under our control, except that we sometimes use others to perform specific functions on our behalf such as delivery companies that we work with. 

We take appropriate technical, organizational, and administrative measures to protect your personal information against loss, misuse, unauthorized access, alteration, or disclosure.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.

If you request deletion, we will remove your data unless we are legally required to keep it.

Cookies

We use cookies to improve your browsing experience and provide better services. Cookies help us understand how users interact with our website and allow certain features to function properly.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

Marketing & Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that may be relevant to your interests. You may opt out of marketing communications at any time.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via info@rumahruh.com.