Purchasing

1. How can I purchase an item?
You can contact us directly through the inquiry section on each product page.

2. How does the ordering process work?
After your inquiry, we will confirm availability and get back to you with:

• price
• shipping costs
• payment details

Once payment is confirmed, we will arrange delivery on your preferred date and time (where possible).

3. Where do you ship?
For now, we only ship within European countries.

4. Should I be aware of anything before purchasing?
Yes. We kindly ask all customers to understand that our collection consists of handmade, vintage, and antique pieces. Each item should be appreciated for its uniqueness, history, and natural imperfections. We recommend reviewing all photos and descriptions carefully before placing an order. You can always request additional detail photos of any item.

5. Is an item always available if it is not marked as “sold”?
Not necessarily. Because of the nature of our collection and multiple inquiries, an item may already be reserved or sold depending on the order sequence.

6. How much is shipping?
Shipping costs are calculated based on size, weight, and destination. You will receive a quote before payment.

Products

1. Are all your pieces unique?
Yes our objects are one-of-a-kind. Because of their nature, no two pieces are exactly the same.

2. Are the pieces new, vintage or antique?
Our collection consists of vintage, antique, and handmade pieces sourced from around the world.

3. What condition are the items in?
Our pieces are mostly vintage or antique, meaning they naturally show signs of age. This may include:

• scratches
• wear and tear
• stains or patina
• cracks, dents, or repairs
• general aging over time

Major imperfections are shown in product images, but not every small mark or sign of use can be fully documented.
We kindly ask you to carefully review the condition and fully understand the nature of vintage and antique items before purchasing.

4. Are imperfections considered defects?
No. Signs of age and wear are part of the character, authenticity, and history of each piece.

Returns

1. Do you accept returns?
Customers within the European Union have the right to return their order within 14 days of receiving it, without providing a reason.

To request a return, customers must notify us in writing within this 14-day period.

Items must be returned in the same condition as received, including original packaging where reasonably possible.

Because our collection consists of vintage, antique, and handmade pieces, customers are responsible for handling items with care during the return period. Any reduction in value due to use beyond what is necessary to inspect the item may be deducted from the refund.

Return shipping costs are borne by the customer, except in cases where the return concerns an incorrect item, a confirmed transport damage claim, or another issue for which Rumah Rūḥ is responsible.

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs of the item, packaging, and issue so we can assist you accordingly.

The right of withdrawal does not apply to custom sourced items, personalized orders, made-to-order pieces, or items reserved or altered specifically upon request.

Collaborations

1. Do you work with interior designers or stylists?
Yes, we love collaborating with creatives and professionals. Please reach out via our collaboration page.

2. Can I sell my own pieces through Rumah Rūḥ?
We are always open to unique proposals. Please reach out via our collaboration page.

Services

1. Can I request sourcing for a specific piece?
Yes, we offer sourcing on request depending on availability and project scope.

2. Do you offer styling or interior services?
This depends on the project. Please contact us to discuss possibilities.